Lord & Taylor operates 46 stores in 9 states and the District of Columbia. The majority of the stores are in the Northeast and our historic flagship store is on Fifth Avenue in New York City. Store-based career opportunities include General Manager, Assistant General Manager, Operations Manager, Human Resources Manager, Loss Prevention Manager, Visual Manager and Area Sales Manager. In addition, store associate positions include full and part time sales, commission sales, beauty advisor, counter manager and sales support positions.
Sales Associate
The Sales Associate represents Lord & Taylor and its ideals of service and quality to the customer. The Sales Associate must always be ready to assist customers with merchandise selection and ensure that the customer’s overall Lord & Taylor experience is a positive one. Professionalism and knowledge of merchandise are essential qualities for a successful Sales Associate. As representatives of Lord & Taylor’s fashion image, all Sales Associates are expected to dress in a professional manner. Sales Associates must be able to work in a team-oriented environment, have strong people skills and be comfortable with building client relationships. Full Time and Part Time Sales Associates report to an Area Sales Manager.
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Commission Sales Associate
The Commission Sales Associate represents Lord & Taylor and its ideals of service and quality to the customer. Commission opportunities are available in the following departments: ladies’ shoes, men’s shoes, fine jewelry and men’s clothing. The Commission Sales Associate must always be ready to assist customers with merchandise selection and ensure that the customer’s overall Lord & Taylor experience is a positive one. Professionalism and knowledge of merchandise are essential qualities for a successful Commission Sales Associate. The Commission Sales Associate’s earnings are directly related to their sales, which makes their earnings potential unlimited. As representatives of Lord & Taylor’s fashion image, all Commission Sales Associates are expected to dress in a professional manner. Commission Sales Associates must be able to work in a team-oriented environment, have strong people skills and be comfortable with building client relationships. Full Time and Part Time Commission Sales Associates report to an Area Sales Manager.
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Beauty Advisor
The Beauty Advisor represents Lord & Taylor and its ideals of service and quality to the customer. Beauty Advisors must always be ready to assist customers with product selection and ensure that the customer’s Lord & Taylor experience is a positive one. Professionalism and product knowledge are essential qualities for a successful Beauty Advisor. Beauty Advisors must have strong people skills and be comfortable with developing and fostering client relationships. Beauty Advisors are responsible for generating sales by accurately determining customers’ needs and completing sales in a friendly efficient manner. Full Time and Part Time Beauty Advisors report to an Area Sales Manager.
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Counter Manager
The Counter Manager represents Lord & Taylor and its ideals of service and quality to the customer. Counter Managers must always be ready to assist customers with product selection and ensure that the customer’s Lord & Taylor experience is a positive one. Professionalism and product knowledge are essential qualities for a successful Counter Manager. Counter Managers must have strong people skills and be comfortable with developing and fostering client relationships. Counter Managers are responsible for generating individual and counter sales by accurately determining customers’ needs and completing sales in a friendly efficient manner. Counter Managers may manage one or more Beauty Advisors and must have excellent leadership, organizational and communication skills. Counter Managers report to an Area Sales Manager.
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General Manager
The General Manager holds the overall responsibility for achieving the store’s sales and earnings plan. Responsibilities include: building functional capability and competency in all areas of the store’s activities, operations, and initiatives; building talent through identification, acquisition and development of strong performers at all levels (executive and associates, selling and support); and building the brand through complete and consistent in-store execution of all initiatives and programs. The General Manager is also responsible for clearly defining the roles, responsibilities and requirements for their direct reports and the general staff, and hold each accountable by setting specific performance expectations, personally following-up, and giving consistent and candid feedback. The General Manager reports directly to the Regional Vice President.
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Assistant General Manager
The Assistant General Manager (AGM) is a developmental position to prepare an executive to become a General Manager. Partnering with the GM, the AGM is responsible for achieving the store’s sales and earnings plan. Responsibilities include: building functional capability and competency in all areas of the store’s activities, operations, and initiatives; building talent through identification, acquisition and development of strong performers at all levels (executive and associates, selling and support); and building the brand through complete and consistent in-store execution of all initiatives and programs. The AGM is also responsible for clearly defining the roles, responsibilities, and requirements for their direct reports and the general staff, and hold each accountable by setting specific performance expectations, personally following-up, and giving consistent and candid feedback. The AGM reports directly to the General Manager.
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Area Sales Manager
The Area Sales Manager directs all daily activities in specific multi-million dollar merchandise areas and ensures an extraordinary in-store customer experience. The Area Sales Manager impacts store sales by leading and motivating a team of sales professionals, by supporting all company programs and initiatives and by identifying and responding quickly to business trends. The Area Sales Manager reports directly to the General Manager.
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Fine Jewelry Selling Manager
The Fine Jewelry Selling Manager directs all daily activities in the Fine Jewelry department and ensures an extraordinary in-store customer experience. The Fine Jewelry Selling Manager impacts the success of a multi-million dollar area by leading and motivating a team of sales professionals; developing and managing a service; driving all company programs and initiatives to increase store sales; and utilizing company reports to monitor sales and analyze deficiencies. The Fine Jewelry Selling Manager reports directly to the General Manager.
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Operations Manager
Operations Manager is a senior-level store position. Responsibilities include directing all activities related to staffing and scheduling objectives to maintain financial controls, ensuring same day standard of delivery of new receipts to the floor, maintaining the highest level of store maintenance and housekeeping, driving all shortage, gift card and credit initiatives, and ensuring that every customer receives our Signature Customer Experience. The Operations Manager assumes total store responsibilities in the absence of the Store Manager. The Operations Manager reports directly to the General Manager.
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Human Resources Manager
The Human Resources Manager (HRM) is a senior-level store position. Responsibilities include: recruitment and employment, training and development, employee relations and performance management. The Human Resources Manager works in partnership with the senior management team to ensure all policies, procedures, programs and laws are equitable, fair and are adhered to consistently in the store. The Human Resources Manager reports directly to the General Manager.
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Loss Prevention Manager
The Loss Prevention Manager’s primary responsibility is to protect Lord & Taylor assets and employees. Other responsibilities include, but are not limited to: improve profitability by developing and implementing shortage reduction programs, help maintain a safe business environment, ensure employees comply with all of Lord & Taylor policies and procedures, heighten the awareness of all shortage programs and enforce company standards as related to security and safety procedures. The Loss Prevention Manager reports directly to the Regional Loss Prevention Manager.
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Visual Manager
The Visual Manager executes visual presentations that support key company initiatives and drive overall sales volume. The Visual Manager is responsible for driving store sales and exceeding customer service expectations through singular, tactical ownership of all visual merchandising and presentation within the store. He/she will exploit trends and focus on proprietary brands that maximize sales and train store personnel as well as implement Brand Presentation Standards to ensure storewide consistency. This is an ideal opportunity to leverage experience as a merchant and drive sales in an autonomous and entrepreneurial environment. The Visual Manager reports directly to the General Manager.
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